Hybrid Intelligence in Human Resource Management

In the realm of Human Resource Management (HRM), hybrid intelligence (HI) represents a transformative approach that harnesses the combined strengths of human expertise and artificial intelligence (AI) to drive superior organisational outcomes.

By fostering a symbiotic relationship between human HRM expertise and AI-driven insights, HI paves the way for more informed, efficient, and empathetic HR practices, offering a promising future for the HR profession and people management.

Our research group is dedicated to exploring the transformative potential of AI in HRM and the evolution of the HR profession towards hybrid intelligence. We aim to uncover best practices, develop frameworks, and provide insights that empower HR professionals to leverage AI effectively while maintaining the human touch that is essential to successful people management.

By focusing on the crucial role of HR professionals in this transition, we strive to contribute to the advancement of HRM in the era of hybrid intelligence.

Explore our project "Quantum Jobs HR Assistant" here.

Main themes

Complementing cognitive capabilities

Humans and machines possess distinct cognitive capabilities that, when combined, create a powerful synergy. While humans excel in rich and diverse learning, machines thrive in formal rationality. For instance, AI can efficiently analyse vast amounts of data, generate predictive models, and identify complex patterns.

Simultaneously, HR professionals apply their domain knowledge to frame problems, select relevant data, and control and refine AI-generated outputs. By leveraging their professional expertise in conjunction with AI, HR professionals can achieve results surpassing the capabilities of humans or AI alone.

Adapting and upskilling HR professionals and employees

To fully realise the potential of hybrid intelligence in HRM, HR professionals must adapt and acquire new skills to effectively utilise AI tools.This involves deeply understanding AI capabilities, limitations, and ethical considerations.

HR professionals are pivotal in creating a work environment that embraces AI and fosters a collaborative relationship between humans and machines. By championing the adoption of AI and providing guidance to employees, HR professionals can facilitate a smooth transition towards hybrid intelligence across the organisation.

Learning and long-term engagement

Hybrid intelligence in HRM is not a one-time event but rather a continuous process of mutual learning. As HR professionals engage with AI applications over time, both the human experts and the AI agents enhance their skills and knowledge.

This long-term collaboration between HR domain experts and AI fosters a dynamic environment where hybrid intelligence flourishes, leading to increasingly sophisticated and effective HR practices.